Interested in working with a us as a disclosure services officer?
Who we are.
Stopline is proudly an Australian owned and operated business. We were established in 2001 with the mission of assisting organisations in protecting their assets, people and reputation. In November 2022 we celebrated our 21st year in business, making us the oldest and most experienced service provider of whistleblower and integrity services in Australia. We can proudly say that we have over 450 clients and growing.
Steadily growing demand for a reliable, professional service has seen Stopline become a leader and trusted provider of Whistleblower Hotline and Integrity Services. Our services have extended to include misconduct investigation & dispute mediation services, fraud prevention awareness and IT forensic services.
Businesses from the retail, construction, health care sectors, schools, religious organisations, major sporting bodies, State Government, Local Government have all benefitted from and continue to rely on our impartiality and discretion.
Our broad experience across many industries gives Stopline the unique ability to advise on industry specific compliance with Australian workplace laws.
What is it like to work for us?
We are committed to ensuring a positive working environment that values all backgrounds and experiences. We cultivate an inclusive culture that is underpinned by equal opportunity for all and a culture based on respect, consideration and dignity. We are also committed to developing our people and fostering an environment where learning and development is central to our staff reaching their full potential.
About Stopline Disclosure Services
Disclosure Services Team operational hours are from 8am to 6pm. Our staff receive and manage disclosures by telephone, email, webform and post. Our staff support disclosers to make reports under legislation and workplace policies, explain options for confidentiality and anonymity, compile disclosure reports and liaise with our client organisations to facilitate management and resolution of the issues raised with us.
Position Overview
The purpose of the position is to meet the requirements of the Disclosure Management functions and the goals of Stopline in terms of (but not restricted to) accuracy, timeliness and other customer service goals as determined by Stopline. They come under the direct supervision of the Disclosure Services Manager.
The occupant of this role will be required to be responsible for answering and logging phone, email, webform and mail enquiries and reports in a timely, professional manner. As much responsibility as possible will be given to staff for dealing with these duties and a highly responsible attitude to Stopline’s work will be required to perform these tasks to the standard necessary to support our high-quality service.
Highly developed interpersonal skills are fundamental in the position of Disclosure Services Officer. Staff must be able to work in a team environment and with minimal supervision under busy conditions.
Key Accountabilities
• The occupant of this position must be flexible and willing to work at any time during our operating hours where required., (including some Public Holidays, where required).
• Answering the phone, effectively and efficiently and in a courteous and helpful manner
• Deal with issues directly or seek out relevant disclosure services staff to assist
• Dealing with reports from whistleblower disclosers by phone, email, webform or mail
• Developing a thorough understanding of the whistleblower provisions contained in the Corporations Act 2001 (Cth)
• It is expected that you will be able to assist with data entry for all reports and meet set KPI’s - knowledge of Word, Excel and Outlook is required.
• Handle sensitive information
• Ability to set priorities, meet deadlines and establish time frames
• Understand the processes of your work area and have awareness of the processes of other related work area functions
What we need from you
• Phone based customer service experience
• Clear communication & administration skills
• The ability and willingness to adapt to different situations
• Empathy, understanding and be friendly in nature
• Excellent time management skills
• High attention to detail
• Excellent windows suite of product experience
• A high level of written and verbal communication skills
• Be able to follow Policies and Procedures
• Ensure all inbound calls are answered promptly and within the client’s guidelines
• Competency in articulating a phone conversation and reporting to management
• Analytical skills and be process driven
• You may be required to work outside normal business hours
Conditions of Employment
• Working with Children & National Police Clearance (if appointed) in compliance with the Victorian Governments Child Safety Standards
• The right to reside and work in Australia and you meeting any applicable visa conditions